We are committed to ensuring that all our guests are given a warm welcome and that any special needs or disabilities are catered for effectively to ensure that all our guests have an enjoyable stay. We ensure that all potential guests are made fully aware of the hotel’s physical layout and of the facilities and style of the hotel, so that they can make an informed decision as to whether Stoke Lodge is the kind of place they wish to spend their holiday.
The oldest part of the Stoke Lodge was built over 200 years ago and since it first became a hotel it has seen substantial further development. The result is that the public areas are spread over more than one level and access to certain facilities is limited. It also means there is no lift.
Although we have undertaken to adapt certain areas of the hotel to try to overcome any physical barriers that the design and layout have created, some physical limitations do still exist.
Guests who are wheelchair bound will find that access to some of our facilities is restricted. However, our aim is to ensure that all guests are offered assistance where appropriate and that on arrival the appropriate ramps are provided to ease access wherever possible. Our Restaurant will be made aware of specific needs so that guests can be seated appropriately and we ensure that staff are readily available to assist you in a discreet and courteous manner and only when it is appropriate (i.e. with navigation of stairs, opening of doors).
If a guest has a mobility issue that does not restrict them to a wheelchair, we will try to allocate a bedroom which is easily accessible. The Restaurant will be informed so that appropriate seating arrangements are made.
Visually Impaired Guests
Our aim is to provide the guest with an easily located bedroom, and the Restaurant will be advised of the guests needs. Menus with larger print can be prepared or, alternatively, when menus are distributed, assistance can be providing in reading the menu if guests are unaccompanied.
Guests with Hearing Impediments
Please advise Reception so we can ensure that relevant staff are aware of guests needs, particularly in the event of a fire evacuation.